Terms & Conditions 

1. Service Overview 

1.1 Our standard service rate is £80 per hour for two men and a van.

1.2 We are based at PO3 5LF.
Charging time begins when we leave PO3 5LF, and we will send you an ETA so you know exactly when billing starts and when we expect to arrive at your address.

1.3 Our service includes, where required:

• Dismantling furniture for safe transit

• Loading the van

• Transporting your goods to the destination

• Unloading the van

• Reassembling previously dismantled furniture

• Positioning items as required

1.4 Billing stops once:

• The final item has been unloaded

• Furniture assembly is completed (if required)

• You confirm that you are satisfied with the placement of items

1.5 After completing the job, we enter PO3 5LF back into the sat nav.
The estimated travel time back to our base is added to your billable time.

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2. Pricing & Billing Structure

2.1 The first hour is always charged in full.

2.2 After the first hour, charges are applied at £40 per 30 minutes (half-hour increments).

2.3 If dismantling or assembly is not required, this may reduce your overall time and cost.

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3. Payment Terms

3.1 Payment must be made in full once the move is complete before the van leaves your new address.

3.2 Accepted payment methods:

• Cash

• Bank transfer

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4. Insurance & Liability

4.1 We hold:

• Public Liability Insurance

• Employers’ Liability Insurance

• Vehicle Insurance

4.2 These insurances do not cover your personal belongings during transit.
It is your responsibility to ensure that your goods are adequately insured.

4.3 Although we take the utmost care during every move and aim for a 0% breakage or damage rate, accidents—while rare—can occur.

4.4 If you have items of high value or particular concern, we strongly recommend arranging additional moving insurance for peace of mind.
Before purchasing separate cover, check whether your existing home contents insurance already includes goods-in-transit protection.

4.5 We accept no liability for damage to items that:

• Were previously damaged or unstable

• Contain fragile internal components

• Were not packed securely by the customer

• Are made of delicate materials prone to breakage

• Cannot be safely moved due to access restrictions

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5. Customer Responsibilities

By booking our services, you agree to:

5.1 Provide accurate information about addresses, access issues, parking restrictions, and the items being moved.

5.2 Ensure that items are adequately packed unless packing is included as part of your service.

5.3 Be present or provide an authorised person at both collection and delivery addresses.

5.4 Ensure payment is made at the completion of the move.

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6. Access & Parking

6.1 You are responsible for arranging suitable parking for our vehicle at both addresses.

6.2 Any parking fines or delays caused by lack of access may be added to the final bill.

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7. Cancellations & Delays

7.1 Cancellations made within 24 hours of the scheduled service may be subject to a cancellation charge.

7.2 Delays caused by customer oversight (e.g., keys not available, property not ready, items not packed) are billable at the standard hourly rate.

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8. Limitation of Liability

8.1 We are not liable for:

• Loss of sentimental value

• Consequential or indirect losses

• Damage arising from improper packing (unless performed by us)

• Damage due to circumstances beyond our control (weather, traffic, road closures, etc.)

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9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

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10. Agreement

By using our services, you confirm that you have read, understood, and agree to these Terms & Conditions.